- Can it use our existing cameras and VMS?
- Yes. Atriva works with any IP camera that streams over RTSP or ONVIF, which covers the majority of cameras installed in the last decade. We don't replace your VMS — we sit alongside it, reading the same stream your VMS already records. You keep your existing footage, access control, and recording workflows unchanged.
- What happens if the network drops?
- The edge device keeps processing. Detection, alerting, and local logging all continue without a cloud connection — there's nothing cloud-side that the on-device runtime depends on. Events queue locally and sync when connectivity is restored. The only thing that goes offline is remote access to the dashboard.
- Who installs it — you or us?
- Either, depending on what makes sense for your site. For first deployments we typically install ourselves so we can calibrate detection zones and validate performance on-site before handover. For subsequent sites we can train your team or a local integrator to handle it. The containers are designed to be reproducible — the same config that worked on site one works on site ten.
- Can we run it on hardware we already own?
- Possibly. If you have an x86 server or an NVIDIA Jetson on-site, we can often deploy to it. We'll tell you upfront if the hardware won't meet the throughput requirements for your camera count rather than letting you find out after install. We'd rather right-size the hardware at the start than debug performance issues later.
- What does ongoing support cost?
- Support is scoped per deployment and quoted before you sign — not hidden in a per-camera annual fee after go-live. It covers threshold tuning, model updates when cameras change position or lighting conditions shift seasonally, and a response SLA for incidents. Most sites run on a flat monthly fee.
